Customer Services
Chat with us online
Web chat open:
Monday-Friday 8:30am - 5:30pm
Saturday: Closed
Sunday: Closed
Get in touch by phone
0345 601 7721
Opening hours:
Monday-Friday: 8:30am-5:30pm
Saturday: Closed
Sunday: Closed
Call charges will vary.
Write to us
You can write to us at:
Aegon Workplace Investing
Sunderland
SR43 4DH
Sign in to your TargetPlan Dashboard
In the first instance we recommend signing in to your TargetPlan Dashboard. This allows you to access your account in order to view up-to-date information and balances, as well as submit a number of transactions such as switch funds or a cash lump sum request if you're of pension age (normally 55, increasing to 57 from 6 April 2028).If you need to activate your TargetPlan account, you can do this by selecting the blue 'Activate' button on the sign-in page then follow the step-by-step instructions.
You can also email us at:
My.pension@aegon.co.uk
Our email system and the way we deal with data internally is secure. However, we're unable to ensure the security of emails before they reach us, so please consider this and do not include any personally sensitive, financial or banking information that has not been appropriately secured. If you have access to our online services, you may be able to log in and complete your action securely. Our Staying Safe guide provides more information.
Submit a complaint
Our process for dealing with a complaint is written in line with the regulation laid down by the Financial Conduct Authority. We take all complaints seriously and we do our best to make sure that you're kept up to date with the progress of any complaint.
You can email, call or write to us using the details above or you can use the online message centre once you log into your TargetPlan account.
When contacting us by email, please don't include any personal or banking information as email isn't a secure form of communication.